1. After installation, check the status of computer network card.
    Type 1 network card receives the address from DHCP and has usually address 192.168.1.x or 192.168.0.x.
    Type 2 network card is set according to the instructions for WinXP, WinVista, Win7
  2. Setting up an icon for connection: connection type pppoe as instructed for WinXP, WinVista, Win7; vpn connection type according to the instructions for WinXP, WinVista, Win7
  3. If the set icon returns an error 691 when connecting, a user is making an error with username, password or he is locked. If the set icon returns an error 678 or 800 network card or the client device is not connected.
  4. If your problem is non of the above, please call our technical support.

Speed changes are possible after the expiry of the paid package. Users are bound by contract to a period of time, and they can not change the selected package until the end of the period.

  1. Check processor status in Windows task manager (Ctrl + Alt + Del) or (Ctrl + Shift + Esc).
  2. Check the occupancy of network cards – repair on the network card
  3. Check the flow rate through the test speed
  4. Checking the upload or limitation of the same, depending on the maximum allowable codes for peer to peer program.
  1. Set mail clients with general settings or settings for WinMail clients WinXP, WinVista, Win7
  2. If an existing account gives strange errors when sending call technical support.
  3. Check the size of the mail, the maximum size of individual message is 10 MB.
  4. If none of the above works, call technical support to check if your mail is still active.

After determining the failure, waiting on the intervention team depends on their current calendar.

Connection is immediately after checking the technical possibilities. If there are some technical things that can not be solved immediately, the deadline will be determined by connecting team.

If it is technically possible and there are at least 10 users, we will put the transmitter.

Wireless package can be paid:

  • In the Medianis sales center (Vojvode Mišića 58/L4)
  • With payment slip